NEWS UPDATE FOR IBERBOOK-SANCHEZ CUESTA CUSTOMERS
IBERBOOK-SANCHEZ CUESTA is one of the leading Spanish suppliers of bibliographical material for institutional and scientific libraries. We have been providing Spanish, Portuguese and Latin American books and non-print materials such as DVDs and CD-ROMs to specific libraries all over the world for many decades. Our extensive list of clients includes prestigious institutions like the University Libraries of Yale, Harvard, Princeton (U.S.A.), Cambridge , ( Great Britain ), the Sorbonne (France), Leiden (Netherlands) and Heidelberg ( Germany ). We also send shipments to East Asia , where our books and materials are ordered by institutions such as Tamkang University and Wenzao College ( Taiwan ), Sophia University ( Tokyo , Japan ) and the National Library of Australia.
The most important reasons behind the successful cooperation that we have built on with our clients are our long experience (since 1924) in the market of Spanish and Portuguese books and our highly qualified staff, whose members are trained to meet the specific needs of the various libraries.
Our prime service is the approval plan. Over the course of many years and in cooperation with highly specialised libraries, we have developed the necessary tools in order to offer the best selection of bibliographic material for any defined profile. IBERBOOK-SANCHEZ CUESTA has earned itself an outstanding reputation in the Anglo-Saxon and European world for the quality of its blanket orders.
One very important factor in this issue is that our offices are located in Madrid and Lisbon . Spain and Portugal are governed by centralised administrations and all government departments and most public organisations have their headquarters in the capital. This provides us with almost unlimited access to any kind of restricted publications or grey literature. Moreover, Spain is gradually becoming an increasingly multilingual country and the fact of keeping our headquarters in the centre of the country guarantees that the widest possible range of publications in all of Spain's languages (Spanish, Catalan, Galician and Basque) and Portuguese is included in the selection process.
Some of the selection tools we offer are the publishers' new title lists, as well as our own periodical and customised bibliographic information in the form of printed catalogues, printed slips, or new title announcements by e-mail.
IBERBOOK - SANCHEZ CUESTA
Orders processing: orders@ibersaculib.com - Ms. Laura Catalán |
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Invoicing, account balance finance@ibersaculib.com - Ms. Micaela Moruno |
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Claims, requests, information service@ibersaculib.com - Ms. Asunción Cendoya |
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Standing orders, periodicals periodicals@ibersaculib.com – Ms. María José Arroyo |
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CEO aruhland@ibersaculib.com - Mr. Armin Ruhland |
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| MAIL ADDRESS IBERBOOK-SANCHEZ CUESTA |
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San Romualdo, 12-14 |
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| Tel: (34) 91 522 64 65 Fax: (34) 91 350.82.60 |
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info@ibersaculib.com |
a - Identify Items to be ordered by searching any of the "Open Access" or "Password Access" databases.
b - Select and Add to your Order the Titles you have chosen.
c - Register your ID details or Enter your Customer Number and Password.
d - View in the Orders section all the titles you have selected and, if you wish, Print a copy of your total order.
e - Add in "comments" your choice of delivery method and
method of payment. And please ask us any questions or make suggestions.
f - Send your Order
If ordering by one of these methods, we recommend that you give us as much information as possible, even if a title is already included in our bibliographical database. For example:
* Order reference number
* Title - Author - Publisher - Date of publication
* ISBN or ISSN number
* Number of copies
* Ship to / Bill to addresses
* Tax Registration Number (VAT/IVA) ( Only European Institutions)
* Method of payment
* Credit card number and expiration date ( Visa / Mastercard. Only for individuals)
Website VISITORS who have not previously placed orders with us and do not have a Customer ID may, click here to request a Visitor's Evaluation Password. The Visitor's Evaluation Password will be supplied via e-Mail immediately upon receipt of your request. This password will remain valid for several days and will allow you to navigate the complete IBERBOOK website.
CUSTOMERS who previously (more than one week prior) have placed orders with IBERBOOK may click here to request the Customer ID/Password. These will be supplied via e-Mail within 3 days of the receipt of your request. Processing for New Customers who only have placed orders within the past week, will require approximately 10-14 days. The Customer ID/Password remains valid until there is a specific request to change the customer status. PLEASE NOTE: Orders may be entered at any time on this website. The password is not required for placing ordersBIBLIOGRAPHICAL RESOURCES
General Searching
(Open
Access)
This protected section allows access to the complete monographic database including new titles of last months.
New Titles of Last Six Months OnlyYou will find on our website a very wide selection of New Titles from Spain and Portugal as well as a significant selection of books published in Latin America. This special database is provided for the bibliographer who needs to review only the latest publications for making selections.
If it is not possible for the selector to work with this website New Title database. IBERBOOK provides electronic files of New Titles every 15 days via e-mail. More details of this program can be found in the information about Approval Plans. To access this section, please request a password.
If a selector prefers to work with printed catalogs or bibliographic slips for title information, these can be provided quarterly via postal delivery. More details of this program can be found in the information about Approval Plans.
Only Books from Portugal
For the Subject Specialist, we offer this special search
section which allows access exclusively to titles published in Portugal. To
access this section, please request a
password
Books from and about Latin
America
In this section you will find all titles published in
Spain and Portugal about Latin American subject areas as well as titles written
by Latin American authors and published in Spain. Titles published in Latin
American countries are selectively included. To access this section,
please request a Password.
This search section facilitates the narrowly defined
special searching for particular types of publications or subject areas. To
access this section, please request a
Password.
We offer a search-by-series facility which enables you to
complete and continually update your information on series published in Spain
and Portugal. To access this section, please request a Password. And please note that you
can also request any additional information by e-mail.
For Libraries in particular, we offer our own selection
of titles of significant cultural and scientific importance published in Spain,
Portugal and Latin America. If you would like to view these titles on-line,
please request a Password.
You can access information about more than 1000 cultural, scientific and academic Journals and Periodicals published in Spain. Each title appears with details of its latest issue. To consult this on-line database, please request a Password. And please note that you can also request any additional information by e-mail.
Multi-Media Materials (CD-Roms, DVD, Videos, Audiobooks,etc.)
We offer a selection of Spanish non-print media of particular cultural and educational interest. To use this website database of Audiovisual Materials from Spain, please request a Password. You can also request information by e-mail.
Order Status
You can consult your complete order status in our web. To
access this section please request a
Password.
Each quarter, the New Title information is cumulated and published in three Bulletins. These Catalogues may be downloaded and printed from our website:
1 - Literature and Linguistics
2 - Art, Geography and History
3 - Social Sciences
Occasionally, we issue special Catalogues such as
selections of "bestselling titles" which are available also in PDF files upon
request.
Libraries with a password can download New Title files in MARC format from this Website section. Please, request a Password if you do not already have one.
MARC-Formatted records are made automatically for titles
which are supplied on an Approval Plan. More information is available in the
Approval Plan description.
The service we provide, complies with the detailed and precise instructions given to us in advance by librarians. Such instructions may include: an annual budget, a price limit for individual titles, a list of Authors or Publishers, separate administrative and delivery addresses and other details. To avoid duplication, a list of Standing Orders handled by other suppliers is required.
Our computerised records enable us to exercise careful control and avoid any duplication of orders between new Approval Plan Titles and specific Monographic or Standing Orders.
To provide comprehensive updating information on publications within the subject areas covered by the Approval Plan profile, bibliographic information is provided for new titles which were added to our database, but were outside of the selection criteria for the library. This information can be supplied via e-mail or printed slips. The librarians specify if they want to receive only titles not supplied as books or if the data should include all titles, with the items shipped as books identified as "selected".
MARC-formatted bibliographic records are available for all titles served to a library in the framework of an Approval Plan. Supplied as an attachment to e-mail, the MARC-formatted records for Approval Plan titles enable the loading of titles into the library system prior to the receipt of the approval shipment. This facilitates fast processing of shipments and provides library user access to approval titles.
Most of our New Titles can be accessed in the OCLC and RLG/RLIN on-line catalogues, to which we regularly contribute.
At regular intervals, Statements of Account are provided detailing the expenditure of the budget allocation for the Approval Plan.
The Approval Plan profile is highly customized to ensure
effective collection development for each individual library. We are, of course,
very happy to discuss with customers the precise arrangements they may require
for Approval Plans.
We can supply any print publication
from Spain and Portugal
With every title supplied, we attach a slip giving the
bibliographical details, the customer order reference and any other relevant
information. In the case of no publisher response to our
order, we send up to a maximum of three further requests to the publishers.
Customers are regularly sent detailed status reports on books which are
reprinting, out-of-print or not yet published.
We also offer a significant selection of books published in Latin America from our stock. When these items are out of stock in our storage, we inform customers. Upon specific request we may special order an individual publication, but there is considerable cost involved with special orders from this part of the world and the length of time it takes to obtain supply can be prohibitive. The supply from our stock is automatic and much more economical. The decision regarding special orders has to be made on a case-by-case basis.
We supply all types of media (Videos, CD-ROMs, DVD,).
Out-of-Print Titles Search from Spain
If a title is out of print, we can search for it in the
second-hand market.
We supply new titles in Series as soon as they are published and we keep a careful check on Standing Orders so that any missing title may be requested from suppliers as quickly as possible.
We also provide our customers with reports detailing all information needed to ensure strict control: order number, fund number, list of Standing Order titles, latest issues supplied together with dates and corresponding invoice numbers. We guarantee efficient control to prevent duplication between Standing Orders and any other orders (Monographs, Approval Plans).
To help our customers update and complete their library
collections, we are happy to provide them with a list of those Series of
significant interest and commanding the greatest respect.
Subscriptions to Journals and Periodicals are normally for one year and will be automatically renewed, unless you send us other instructions. We can prepare price quotations, inform you about the availability of back numbers and, of course, supply individual copies of particular titles or issues.
* Current status of your different orders (Monographs, Series, Approval Plans, Journals, Subscriptions)
* Reports on your Queries or Claims
You can also consult your complete order status in
our Web. To acess this section, please request a
password
The invoice includes for every title the customer order reference and all other relevant information.
Prices charged are those of the publisher at the time of invoicing. For this reason, the prices we quote on our website and in our catalogues may vary according to changes made by publishers.
Prices on invoices can be in U.S. Dollar, Euros or any other currency. Rates of exchange are those of the day on which the invoice is issued.
Delivery charges are payable by the customer. These are based upon the size of the order and the delivery method requested (normal, urgent or UPS). Every dispatch includes the original invoice and three copies.
Please check out our competitive prices and keep in mind that our Bibliographical Information services are completely free of any charge.
STATEMENTS
Statements of your account are regularly e-Mailed to your Finance Department.
PACKING AND SHIPPING
Packages are sent by weekly delivery service, unless customers request other arrangements.
Special care is taken with packing for export. For this
reason, the weight of an individual package is never more than 20
kilos.
METHODS OF PAYMENT
1 - Payments by Institutions may be made by postal giro, cheque, bank transfer or by VISA/MASTERCARD. All our bank and tax details appear on the invoices.
If payment is made by bank transfer, please inform us of the invoice number(s), the date of the transfer, the total amount transferred, and the reference numbers of any credit notes deducted from the invoice(s).
2 - Individual customers (Researchers and Librarians) may pay by VISA / MASTERCARD /. You can fax or telephone your credit card details (number and expiry date) to us. Payments are debited on the day of dispatch.
RETURN AND EXCHANGES
We accept returns of damaged publications and any sent by us in error. The prices of returned titles may be deducted from our invoices at the time of payment, provided you inform us of this. Customers requiring credit notes should request these within six months of the invoice date. If a customer requests an alternative title instead of a credit note, we will supply this as quickly as possible.
The conditions for the return of titles supplied under our Approval Plans service are those set out in the initial agreement.
All other returns require prior authorisation.
IBERBOOK - SANCHEZ CUESTA
Orders processing: orders@ibersaculib.com - Ms. Laura Catalán |
|
Invoicing, account balance finance@ibersaculib.com - Ms. Micaela Moruno |
|
Claims, requests, information service@ibersaculib.com - Ms. Asunción Cendoya |
|
Standing orders, periodicals periodicals@ibersaculib.com – Ms. María José Arroyo |
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CEO aruhland@ibersaculib.com - Mr. Armin Ruhland |
|
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| MAIL ADDRESS IBERBOOK-SANCHEZ CUESTA |
|
San Romualdo, 12-14 |
|
| Tel: (34) 91 522 64 65 Fax: (34) 91 350.82.60 |
|
info@ibersaculib.com |